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Retail and Leisure

Enhancing the visitor experience

Merritt-Harrison Catering Consultancy has assisted a range of retail organisations and visitor attractions with their catering service, helping them to maximise the food offer and improve income generation.

Projects range from advice on small coffee shops to multi-site visitor and staff restaurants. All our consultants understand the importance of food as part of the whole visitor experience.

Projects undertaken by Merritt-Harrison include:

• development of a business plan and advice on design of catering facilities for a visitor attraction
• business diagnostics of catering outlets for Scottish visitor attractions
• strategic review and tendering of catering services for an international leisure organisation
• financial and operational review of landside catering, bar and retail services for commercial and port staff use
• advice to a museum on catering strategy, including operational and financial review of existing provision, and recommendations on future service
• project management of catering contracts, from tender to mobilisation, for leading heritage attractions
• review of catering and conference facilities at the London base of a worldwide voluntary organisation
• business review of a specialist food production and retail food outlet, including product review and development of marketing plan
• delivery of ‘business health checks’ for concession based catering contracts including full financial review and benchmarking against industry standards
• option appraisal for catering procurement on behalf of a city council, and development of financial forecasts and service specifications for a diverse range of venues, including concert hall and theatre
• option appraisal, tendering and monitoring of a library coffee shop for a London borough
• review of facilities and catering strategy, and assistance with tendering the visitor and events catering facility for a visitor centre
• review of visitor catering services for country parks
• financial and operational review of café bar facilities, including development of proposals for private hire and conferencing facilities

A selection of our retail and leisure clients can be found on our client page

Merritt-Harrison Catering Consultancy is a Trade Member of ASVA - (Association of Scottish Visitor Attractions)

Case Studies

The consultancy has carried out a number of 1-2-1 catering business diagnostics as advisers to the Scottish Enterprise Experiencing Scotland project, and the Event Ready Producers project.

To read case studies on The Juicy Meat Company; Surgeons' Hall; Willow Tea Rooms, Glasgow; Crieff Hydro; Almond Valley Heritage Centre; Historic Scotland; the World Pipe Band Championship; Gadies Restaurant and Touched by Scotland; The Royal Yacht Britannia; Fringe by the Sea; New Lanark World Heritage Site; SYHA Hostelling Scotland; National Trust for Scotland; Moness Resort, Aberfeldy; the Scottish Seabird Centre and Caledonian MacBrayne, follow this link to Tourism Intelligence Scotland.

If you would like to find out more about either of these projects, please contact Sandra Reid direct, on 07739 645445

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